Position opens in January 2022. Contact us today for more information about this exciting career opportunity!

Customer Success Manager

Creative Collisions is a rapidly growing software company based in Dublin.

Our ideal candidate is an experienced, versatile manager with at least 5 years of work experience.

Why work with us?

• Good working environment
• Multicultural team
• Flexible workplaces
• Opportunity to make a difference in real life.
• You will be part of a talented software team that works on mission-critical applications.
• Employee Bike-to-Work Scheme (only in Ireland)

Duties and Responsibilities:

• Develop and manage client portfolios.
• Sustain business growth and profitability by maximizing value.
• Analyze customer data to improve customer experience.
• Hold product demonstrations for customers.
• Improve onboarding processes.
• Evaluate and improve tutorials and other communication infrastructure.
• Mediate between clients and the organization.
• Handle and resolve customer requests and complaints.
• Minimize customer churn.
• Aid in product design and product development.

Essential Skills Required:

• Communications or marketing degree.
• Highly organised and able to multi-task.
• Self-driven and proactive nature.
• Excellent communication and interpersonal skills.
• Demonstrate leadership qualities.
• High computer literacy and ability to learn new software.
• Knowledge of customer success processes.
• Experience in document creation.
• Patient and active listener.
• Passion for service.

Note:

• We only hire extremely nice people.
• We only accept English CV’s
• For this position, remote working is available.
• This position is not suitable for Graduate or Junior level workers

Salary: To be discussed, depending on experience and skills
Job Type: Full-time